Energize your team with a 3-hour, on-site training packed with teamwork, empathy, role-play, and customer communication mastery.
Join in a three-hour on-site training session tailored for every customer service associate. Our approach is centered on fostering a vibrant learning environment through engaging and interactive methods. Session Objectives: - Explore the essence of teamwork and its pivotal role in shaping the overall customer "experience." - Engage in immersive role-play scenarios to master essential guest communication skills, encompassing our choice of words, tone, and body language. - Delve into the intricacies of customer personality styles and discover optimal strategies for servicing each. - Practice empathy and effective problem-solving techniques through simulated scenarios, empowering associates to navigate challenging customer interactions with finesse.
For more information, call San Juan County Visitor Services: 435-587-3235
